ZM
Zimhlophe M
1 reviews | Active since Nov 2016
01 Nov 2016, 11:40
Cell C is ****
<p>I am totally disgusted by Cell C from the manager to the agents.. I spoke to Charlene Ayia (manager) whos is based in Westville Durban.I logged a complaint on the 10/10/2016 regarding a bill dispute.. This case is still on going it's November now nobody has called me regarding my case instead I have to call them everyday requesting to speak to Charlene..They promised to credit me back with R49 which is totally unacceptable.. After numerous occasions calling either that, credit has not been app**** to my account.The agent who I spoke to today dropped the call on me... Something needs to be done about this..... </p>
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Replies (2)
Cell C's replyOfficial
01 Nov 2016, 11:54You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Nov 2016, 11:54
Official
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
02 Nov 2016, 09:10Mpho confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Nov 2016, 09:10
Official
Mpho confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Best regards,