KM
Khanyisile M
1 reviews | Active since Oct 2017
21 Mar 2019, 06:58
Cell C Internet connection issue
I’ve had an Internet connection issue for the past two weeks and every time I call the CellC customer service line, I’m put on hold for half an hour. I’ve missed important emails and meetings due to this. CellC has such poor customer service it’s really heartbreaking
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Cell C's replyOfficial
22 Mar 2019, 08:49Good morning Khanyisile
We do apologize for the poor service you have experienced from our customer care department. This is not the norm or standard of service we want we want for our customers.
You stated that you have been experiencing internet connection issues for the past two weeks. Load shedding has a massive impact on all cellular operators in South Africa. Depending on what load shedding stage is in effect, loss of power can result in significant outages on both mobile networks and Internet exchanges.
Regards
Cell C | PN
We do apologize for the poor service you have experienced from our customer care department. This is not the norm or standard of service we want we want for our customers.
You stated that you have been experiencing internet connection issues for the past two weeks. Load shedding has a massive impact on all cellular operators in South Africa. Depending on what load shedding stage is in effect, loss of power can result in significant outages on both mobile networks and Internet exchanges.
Regards
Cell C | PN
Best regards,
Cell C's reply22 Mar 2019, 08:49
Official
Good morning Khanyisile
We do apologize for the poor service you have experienced from our customer care department. This is not the norm or standard of service we want we want for our customers.
You stated that you have been experiencing internet connection issues for the past two weeks. Load shedding has a massive impact on all cellular operators in South Africa. Depending on what load shedding stage is in effect, loss of power can result in significant outages on both mobile networks and Internet exchanges.
Regards
Cell C | PN
We do apologize for the poor service you have experienced from our customer care department. This is not the norm or standard of service we want we want for our customers.
You stated that you have been experiencing internet connection issues for the past two weeks. Load shedding has a massive impact on all cellular operators in South Africa. Depending on what load shedding stage is in effect, loss of power can result in significant outages on both mobile networks and Internet exchanges.
Regards
Cell C | PN
Best regards,