CELL C Internet connection

Cell C offered me a contract for 10g data for an amount of R99. I received the parcel on the 25th July 2019. I only opened the sim today and could not link to the internet. When i phoned the help line i was told that Cell C had "problems" with their internet connectivity for 2 weeks already. I feel that is unfair to still market a product that is not working. They have deducted the money from my account, knowing full well that there was no internet. They will probably continue to deduct money for a service I am not getting. Can someone from Cell C contact me because i need an internet connection urgently and if Cell C cant provide it I will have to go elsewhere.