Cell C internet banking airtime purchases

For the past 3 months I have had to wait +-3 hours for Cell C airtime bought via internet banking (ABSA) to load on my phone... When I call the Cell C call centre as much as the agents think they're being helpful I get the same answer, \Our apologies man but we are having problems with internet banking but our technicians are working on it". No one ever knows when the problem will be fixed or how long should I expect to wait for my airtime to load! This is the point where I look down and I see that dog on your TV ad ******* my freakin' leg!! If you guys know that at month end you experience problem with airtime loading how about you fix the problem before month end... *as I once more wait for my airtime\"" 20 minutes and counting!!!!"""