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JR
Jenny R

1 reviews | Active since Feb 2025

16 Mar 2025, 20:48

Cell C internet

I have taken out a data Sim only deal with Cell C in August 2024. From the very 1st week I was having issues with the internet. Gave them a call. They asked me to certain things, I did but still it never came right. A technician was sent to me but that did not help as well. I have emailed them so many times but still nothing. The data is been forfeited every month cos I'm not using because of the internet issue. I think it is so unfair that I'm paying every single month for a service that I'm not even using. So I have decided I will cancel my debit ND only pay once it is sorted out. Cell C is robbing people of their hard earned money. I don't know what to do anymore. Is there anywhere or anyone else that can help me. Please

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Replies (3)
Cell C
Cell C's reply17 Mar 2025, 08:21
Official
Dear  Jenny Ramdin 

Thank you for getting in touch.

We’re really sorry to hear about your ongoing internet issues, and we completely understand your frustration. This is not the experience we want for our customers. 

We’ve referred your network query to our team, and they will be in touch to assist and provide a resolution as soon as possible. Thank you for your patience. 

Regards,Cell C | TM 
JR
Jenny R's update26 Mar 2025, 11:09
Reviewer Update
Well Cell C I did receive a call from your agent and yet again they have been of no help. Now I'm told that my phone is old when in fact it's a new phone. An Honor X6a. Cell c just knows how to rob people of their hard earned money. I just CANNOT believe it is taking 8months to sort an issue out. I'm so fed up of Cell C. I will never recommend anyone to have Cell C because their service is appauling. They just send a message here saying oh don't worry the issue will be sorted out but it is just for the sake of it. Come on and get to the party Cell C
JR
Jenny R's update26 Mar 2025, 14:22
Reviewer Update
They have already sent out a technician in December last year. How many more technicians do u have to send to a resolve an issue??? How many more tickets are u going to log??? Is 8months not long enough for you to resolve the issue. Do u need another year or two to resolve an issue???????