QK
Qhubekile K
1 reviews | Active since Jul 2019
02 Jul 2019, 12:54
Cell C insurance Worst disgusting service ever
How long does one have to wait in order to get feedback, I pay monthly the debit order account they get it correct but my email address was captured incorrectly My phone was ****** on the 7/6/19 Claim was submitted on the 10th no one has ever called to say anything in regards to my claim ,I was advised the process will take 7-14 working days I’m super frustrated with the service , I call to follow up but no one gives me proper answer
Yesterday I was told I will receive an email before the end of business day no email came to me.
I have sent an email no response I now have 2 ticket number I called several time but no body cares
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Replies (2)
Cell C's replyOfficial
02 Jul 2019, 14:06Good afternoon Arthur
Thank you for bringing this matter to our attention.
We apologise for the manner in which this matter was handled and for the inconvenience caused.
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
DA
Thank you for bringing this matter to our attention.
We apologise for the manner in which this matter was handled and for the inconvenience caused.
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
DA
Cell C's reply02 Jul 2019, 14:06
Official
Good afternoon Arthur
Thank you for bringing this matter to our attention.
We apologise for the manner in which this matter was handled and for the inconvenience caused.
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
DA
Thank you for bringing this matter to our attention.
We apologise for the manner in which this matter was handled and for the inconvenience caused.
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
DA
QK
Qhubekile K's updateReviewer Update
02 Jul 2019, 14:38I need this sorted out within the next 24 hours as I will be taking this further should you guys not sort this out asap. I’ve been waiting patiently and I’m running out of patience now.
QK
Qhubekile K's update02 Jul 2019, 14:38
Reviewer Update
I need this sorted out within the next 24 hours as I will be taking this further should you guys not sort this out asap. I’ve been waiting patiently and I’m running out of patience now.