Cell C Insurance takes 3 up to 3 weeks to pay a claim.

My phone was ******. After paying the excess on the insurance, im told to wait 7 to 14 days for a phone to be delivered to the store nearest to me.

Considering Cell C can supply you with a new contract and phone in 2 hours ( the time it took for them to sign me up), i fail to understand how getting a replacement phone takes infinitely longer. DEleiveries from CT to joburg take two days for me. Why does it take so long to get the hone from insurance? why dont they ask me if i want tan express delivery?

The Cell C insurance call center is totally useless as well. I was provided an email with my excess amount and banking details in which to pay the excess - this only after insisting i get something in writing. They expected me to write down the bank details.

Cell C - i cant wait to cancel my contract, cos your business partners are questionable and devalues your brand.

Please at the same time, reverse my bill for the time that you were notified of my ****** phone, and the length of time that you did not give me the pphone. You are taking subscription fees without providing the service.