CELL C INSURANCE ******** AND *****S

DONT , I TAKE CELL C CELLPHONE INSURANCE, THEY ******** i submitted a claim in 2nd week of July for a contact phone that my ex wife lost. today is 3 months since i have submitted the claim and still they not assisting me , yet every month im expected to pay the policy. every time i call them to find out about the claim they inform me that there is a new document that is required, this has happened 6 times now in the past 3 months and at no time do they call, sms, whatsapp or email me to inform me about the supposed outstanding documents ,thus starting the process over again. today i was asked fora cell c statement because on their side my account is outstanding yet on my statements i get from cell c im being charged for the cellphone insurance. I do understand that Cell C is going thru financial distress but are they that hard up that they *****ing monies for their loyal customers.