MM
Mogafe M
1 reviews | Active since Aug 2022
04 Feb 2025, 11:24
CELL C INSURANCE RIPOFF
I HAD INSURED MY DEVICE WITH CELL C INSURANCE FOR THE VALUE OF R30000, I AM BEING OFFERED A POHONE THAT IS WORTH 20000 AND NOT AFFORD AN OPPORTUNITY TO CHOOSE A PHONE I PREFER. THE AGENT WAS RUDE
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
04 Feb 2025, 12:03Dear Mogafe Mokaba,
Thank you for reaching out to us.
Please receive our apologies for the unpleasant experience you have had with your insurance claim process. Please be advised that we have escalated the matter to our support team who will investigate the matter and contact you with feedback.
Regards,
Cell C | TN
Thank you for reaching out to us.
Please receive our apologies for the unpleasant experience you have had with your insurance claim process. Please be advised that we have escalated the matter to our support team who will investigate the matter and contact you with feedback.
Regards,
Cell C | TN
Best regards,
Cell C's reply04 Feb 2025, 12:03
Official
Dear Mogafe Mokaba,
Thank you for reaching out to us.
Please receive our apologies for the unpleasant experience you have had with your insurance claim process. Please be advised that we have escalated the matter to our support team who will investigate the matter and contact you with feedback.
Regards,
Cell C | TN
Thank you for reaching out to us.
Please receive our apologies for the unpleasant experience you have had with your insurance claim process. Please be advised that we have escalated the matter to our support team who will investigate the matter and contact you with feedback.
Regards,
Cell C | TN
Best regards,
MM
Mogafe M's updateReviewer Update
04 Feb 2025, 13:28I HAVE INSURED MY PHONE FOR 4 YEAR WITH THE VALUE OF R30000 APPEARING ON MY STATEMENT.TO MY SUPRISE I AM BEING TOLD THAT THE VALUE OF THE CLAIM IS 24999 WHICH IS NOT APPEARING ANYWHRE, CUSTOMER SERVIVE UNABLE TO ASSIST AND INSRANCE ALSO NOT WILLING TO ASSIST
MM
Mogafe M's update04 Feb 2025, 13:28
Reviewer Update
I HAVE INSURED MY PHONE FOR 4 YEAR WITH THE VALUE OF R30000 APPEARING ON MY STATEMENT.TO MY SUPRISE I AM BEING TOLD THAT THE VALUE OF THE CLAIM IS 24999 WHICH IS NOT APPEARING ANYWHRE, CUSTOMER SERVIVE UNABLE TO ASSIST AND INSRANCE ALSO NOT WILLING TO ASSIST
Cell C's replyOfficial
04 Feb 2025, 13:51Thank you for sharing your experience with us.
We sincerely apologize for the issues you have experienced with your insurance claim and for any inconvenience.Our Support Team will be liaising with Device Insurance to assist with your query. We understand the frustration you feel and we are committed to resolving this matter.
Cell C| NZ
We sincerely apologize for the issues you have experienced with your insurance claim and for any inconvenience.Our Support Team will be liaising with Device Insurance to assist with your query. We understand the frustration you feel and we are committed to resolving this matter.
Cell C| NZ
Best regards,
Cell C's reply04 Feb 2025, 13:51
Official
Thank you for sharing your experience with us.
We sincerely apologize for the issues you have experienced with your insurance claim and for any inconvenience.Our Support Team will be liaising with Device Insurance to assist with your query. We understand the frustration you feel and we are committed to resolving this matter.
Cell C| NZ
We sincerely apologize for the issues you have experienced with your insurance claim and for any inconvenience.Our Support Team will be liaising with Device Insurance to assist with your query. We understand the frustration you feel and we are committed to resolving this matter.
Cell C| NZ
Best regards,
Cell C's replyOfficial
04 Feb 2025, 14:33 Dear Mogafe Mokaba,
Our team has attempted to reach you on *** without success. Please provide an alternative contact number or let us know a convenient time to get in touch.
Regards,
Cell C | NG
Our team has attempted to reach you on *** without success. Please provide an alternative contact number or let us know a convenient time to get in touch.
Regards,
Cell C | NG
Best regards,
Cell C's reply04 Feb 2025, 14:33
Official
Dear Mogafe Mokaba,
Our team has attempted to reach you on *** without success. Please provide an alternative contact number or let us know a convenient time to get in touch.
Regards,
Cell C | NG
Our team has attempted to reach you on *** without success. Please provide an alternative contact number or let us know a convenient time to get in touch.
Regards,
Cell C | NG
Best regards,
MM
Mogafe M's updateReviewer Update
04 Feb 2025, 14:36you MAY CALL AGAIN ON THE SAME NUMBER OR ALTERNATIVELY CALL ***
MM
Mogafe M's update04 Feb 2025, 14:36
Reviewer Update
you MAY CALL AGAIN ON THE SAME NUMBER OR ALTERNATIVELY CALL ***
Cell C's replyOfficial
04 Feb 2025, 15:12Thank you for getting back to us.
We have notified our team and you will be contacted back soon.
Regards,
Cell C | TN
We have notified our team and you will be contacted back soon.
Regards,
Cell C | TN
Best regards,
Cell C's reply04 Feb 2025, 15:12
Official
Thank you for getting back to us.
We have notified our team and you will be contacted back soon.
Regards,
Cell C | TN
We have notified our team and you will be contacted back soon.
Regards,
Cell C | TN
Best regards,
Cell C's replyOfficial
08 Feb 2025, 13:42Hi Mogafe Mokaba
We tried reaching you at ***, but were unable to get through. Could you please share an alternative number or let us know a better time to give you a call?
Regards
Cell C | MP
We tried reaching you at ***, but were unable to get through. Could you please share an alternative number or let us know a better time to give you a call?
Regards
Cell C | MP
Best regards,
Cell C's reply08 Feb 2025, 13:42
Official
Hi Mogafe Mokaba
We tried reaching you at ***, but were unable to get through. Could you please share an alternative number or let us know a better time to give you a call?
Regards
Cell C | MP
We tried reaching you at ***, but were unable to get through. Could you please share an alternative number or let us know a better time to give you a call?
Regards
Cell C | MP
Best regards,