Cell C Insurance procedure a complete fail

Item: Cell C
Rating: 1
Author: mthokos S

I sent in my device for repairs on the 18th of December 2020, till today the 6th of January 2021 I haven't received any sort of feedback, I have had to call the insurance department on the daily basis with the same result " we haven't received a quote".

All I have is my ticket number: 422759 Am I not able to contact whoever it is that takes weeks for a quotation? Surely there is a more professional and relevant way for me to be kept abreast of proceedings other than the mundane telephonic follow ups that Ive been subjected to? Surely in this day and age there has to be a more systematic approach to clients issues.

I would like to escalate this matter as it is costing me on the daily, furthermore I feel it is completely unprofessional and absurd that I have to constantly wait on the phone to be told that there has been no progress.

Helpful (0)

Replies (2)

mthokos S's updateReviewer Update

06 Jan 2021, 10:10

The main frustration is the lack of feedback, the inconvenience of having to loose income and constantly waiting on their caller hot line. The disinterest in the servicing of the customer but always eager to collect payment. My partner was in a car accident and within 3 hours the claim had been seen to, quotes submitted and a way forward communicated.

Its better not to have insurance or even a contract for that matter, its a waste of money and time.

mthokos S's update06 Jan 2021, 10:10

Reviewer Update

Cell C's replyOfficial

06 Jan 2021, 10:46

Hi Mthokos

We have received your query and it has been escalated to our Team for assistance. Kindly have your Cell C number and the repair job reference number in hand when you receive the call.

^MM

Cell C's reply06 Jan 2021, 10:46

Official