CELL C INSURANCE MOBILE EQUIPMENT

<p>Hello Peter</p> <p>My name is OBERT SIANDA .ID BN604112 (passport)</p> <p>Cell number in question ********** 920</p> <p>I was disappointed by cell c insurance. I lost my AG Mobile phone on July 14 and i submitted paper work for the clain incuding police affidavits and cell c insurance claim forms. The ticket number 778921 was issued for me to use for a follow up. When i saw that they were not doing anything about my clain. I contacted them through this number ********** 007 on Saturday 29 July 2017. I did not take his name down but he told me that he wrote an email to the cell c store in Claremont Cavendish Cape Town asking them to send my contract of agreement before they can approve my claim. I used my wife phone to call , ********** 407. I was informed that the IMEI number was incorrect. I told them phone had 2 sim cards. I went to the cell C shop on Monday 31 July 2017.The shop provided evidence and a second ticket number or reference number was given to me for a follow up . Ticket number 373465. after too long it was accepted that the IMEI NUMBER ********** ********** 8 was the right one, however IMEI NUMBER ********** ********** 3 was also on the same phone. I was told to wait for 24 hours when paper work was again submitted on Monday. I waited and called again and spoke to Matsepiso Mo***eng who seemed lost and not even knowing anything about my calim despite the tickets numbers i submitted. She informed me that this time it was something different . They now checked my usage and they have established that i last used my phone in February. I was shocked since i had used my phone daily until i lost it on July 14 2017 . I aslo tried to explain that i had two sim cards . A vodacom sim card and a cell ce sim card. I explained to her that my phone was on contract and contract ended 30 June and on the first of July I received my final R150 air time from cell c so I used that airtime until my phone got lost. Matsepiso from cell c told me that i was not going to be approved because i last used my phone in Feb. She rudely told me that i cant be approved. I asked what happened to my record of usage, she did not give me answers. I went to a cell c shop disappointed and exhausted to make sure i was really dealing with the aunthentic cell c insurance because to me it sounded like for the past 13 months i have been paying my money to a **** deal. At the store they asked me to provide a bank statement to prove i have been paying for the insurance. I provided the statement. At the cell c shop they checked my usage and printed a 32 page statement for June which shows that usage was there up until end of June. I was shocked to find out that the insurance said I last used my phone in Feb but the shop says usage says util end of June. They checked July and nothing was showing because i was no longer on contract . Contract ended end of June. I dont know why their system does not record that. Where is the record of the minutes they gave me on the 1st of July ? I am forced to think that they deleted my usage so that they can not refund me. I am judging due to the high level of incopentency i experienced. I have suffered abuse , loss at the hands of cell c insurance agents. I have lost business, time at work. i am depserate. My family is traumatised by this experience. I feel ******. I wish the whole South Africa may know what kind of people and business is cell c insurance. .At the store the cell c agent called the insurance and spoke to Tshidi Maake who requested for my statement to be sent. The store sent the June statement 32 pages and still she said she will decline it for the simple reason that my July usage was not showing but do I realy control their system ? I dont what they did . She issued a third ticket NUMBER 765652 which can be used for reference when youncheck them. Finally she told the cell c agent at the store that she declines it and she did not speak to me and inhave received nothing from them. My insurance is still active. I dont know if i should cancell or do what. I dont know what i must do. I just feel like I can die . I was used by such a big company. I was taken for a ride. I feel bad, i blame myself for buying from cell c. I asked many times to even speak to a supervisor or manager so that i can hear their position , i was refused. Agents were very rude placing me on hold long hoping I would drop the call.I never spoke to their superior I cant get access. Now they declined my claim saying that i last used my phone in February . They are big ***** . I last used my phone in July and the statements show . They are simple working like a ****. They refused and i feel i was just ****** and i feel many people are paying them just to get ******. I have all evidence here with me. </p> <p>Please help me and many people can also be saved from this ****</p> <p>I can be contacted on my email ********** or my wife phone ********** 407</p>