Cell c insurance is the worst

Good day

I have been a loyal Cell C for close onto 10 years and am appalled by the treatment that i am receiving regarding my insurance claim. The agent has advised me today that she still requires the date of incident. I have advised the agents on numerous occassions that i cannot recall the exact date of incident, is there no way to move forward without this information??? If i am to provide you with a date it would be an assumption, would that be acceptable? The second issue is that the agent advised that the Sim card has been removed and this could nullify my claim. I have multiple contracts with Cell C, multiple numbers and therefore mulitple sim cards. I will not accept this decision. The consultant at your Chatsworth store was aware that i would swap my numbers occasionally and did not advise me that this could possibly could jeopardize future insurance claims. That aside, both sim cards belong to me, both contracted to Cell C, therefore i do not expect this to nullify my claim. This claim has been pending for months. The service i have been receiving from your call centre is pathetic. It is unfair that me, as a consumer spending thousands of rands a month with cell c, firstly has no decent phone since the start of this claim while still paying for insurance! I had previously been advised by family and friends not to use Cell C but i insisted as i thought i was supporting an ethical company whom provided good service. I have since changed my mind. If my claim is not approved, i will be taking this further with the consumer ombud and making this terrible service public. In addition i will be forced to move my business to another provider.

I expect this matter to be escalated to management and I expect a favourable response as soon as possible. Please treat this matter with urgency.

An dissatisfied customer