TS
Tshepiso S

1 reviews | Active since Feb 2015

03 Sept 2018, 10:47

CELL C INSURANCE IS A **** WITH IT'S EMPLOYEESS

HI

I’m utterly upset and tired on cell c insurance company and their *********** employees, Saturday the 1st of September 2018 I was in taxi with a friend telling that I’m still waiting for c-surance to provide me with feedback because I have claim with them and they told me that I will receive feedback within 7 business day, that NERVE of the c-surance employee telling that as I quote her “IF THEY SAY YOU”LL GET FEEDBACK WITHIN 7 BUSINESS DAYS THE CLAIM IS DECLINED THEN SHE LAUGHS” I got very aggravated on how she even said it to as customer in taxi minding my own business. So clearly a bad picture has been portrayed by c-surance employees to that clearly my claim will be declined. I’m telling you now I’m waiting for the response from them I’m so waiting because if it means that I should go to c-surance and point out those employees whom had said this to me I gladly do so with pleasure because I see you as a company you encourage such and don’t understand what is meant by TCF. It’s a promise that I’m going to fight the negative outcome because some of us are loyal customers doing things by the book it took me 18months with no claim and all at the same time we have customers within that 18months have claimed more than three times with claims being paid. I’M VERY ****ED OFF AND UPSET WITH YOUR EMPLOYEES!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (3)
Cell C
Cell C's reply03 Sept 2018, 10:56
Official

Good morning Tshepiso

Do not despair, this matter will be sorted. We will get someone to follow up with C surance and feedback will be provided.

Regards

Cell C | PN

TS
Tshepiso S's update03 Sept 2018, 13:05
Reviewer Update
It's mid-day no communication from your insurer wow that's C-Surance I'm not surprised. Note that I'm recording all of this complaints including the previous one's I have made with them i'm going to lay a formal complaint to the ombuds and ICASA CEO
TS
Tshepiso S's update03 Sept 2018, 15:50
Reviewer Update
So no one is saying anything is this how customers are being treated?, I doubt honestly