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mS
marcel S

1 reviews | Active since Jul 2016

24 May 2017, 20:02

Cell c insurance is a ****

<p>3 Week ago I lost my phone, but this is not a problem I have insurance on it, I thought, but was I wrong. I did all the necessary paper work. Got my phone blacklisted, reported it to the police, got a case number, filled in the forms and send it by email to c insure, as you do. Then I wait and wait. No response. So I decide I should probably phone them, 15 phone calls in 3 week and you can NOT get through to them. I send emails, NO reply. Then I start phoning cell c, and all that the call center people can tell me is, no we can't help you it's a different company that does the insurance, we can't help. I go to a cell c shop today and it's the same thing, arrogant and rude sales lady telling me, cell c can't do nothing, and treating me like I'm a idiot. YOU cell c sold me this insurance and YOU are *****ing my money each month. It's pathetic and it's a ****. How can you let a company run your insurance for you and let them be so pathetic. 10 year I have been with cell c and you treat me like ****, thank you. </p> <p>DO NOT LET THESE PEOPLE CELL YOU THIS INSURANCE!!</p>

0
Replies (6)
Cell C
Cell C's reply25 May 2017, 07:31
Official

Hi Marcel

We apologize for the manner in which this matter was handled and for the inconvenience caused.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.


Regards
Cell C | PN

mS
marcel S's update06 Jun 2017, 09:39
Reviewer Update

Hi

I'm still struggeling to get a response out of the insurance company. I paid my excess last week wednesday and send proof of payment to them. Now i'm not getting any response from them again after writing 2 emails to the complaints department asking how long the process will take. Its realy disappointing. Very bad service.

Regards

Marcel Schoombee

Cell C
Cell C's reply06 Jun 2017, 10:33
Official

Hi Marcel

A follow up request has been sent and feedback will be provided.

Regards

Cell C | PN

mS
marcel S's update08 Jun 2017, 09:02
Reviewer Update

Good Morning

Is there any feedback yet? If this does not get sorted this week I'm getting legal advice.

Regards

Marcel Schoombee

mS
marcel S's update09 Jun 2017, 16:26
Reviewer Update

Like I said in my first post on hello peter, THIS IS A ****. You Cell c, will sort this thing out right now.

I whrote 2 letter to finrite insurance no replay, only after I start to tell them that I will be take legal action, they respond whith, and I qoute:

"Good day Marcel

Apologies for the late reply, please be advised finrite no longer administrate C Surance claims.

The new administrators e-mail address is ********** and we have notify the new administrators to contact you regarding replacement.

Should you have any queries please don't hesitate to contact the writer hereof.

Kind Regards"

This after i already paid my excess to that company now theres a new company that does your insurance.

I WILL BE TAKEN LEGAL ACTION AGAINS CELL C.

Cell C
Cell C's reply12 Jun 2017, 14:00
Official

As per feedback, CSurance confirmed that they have contacted you and will assist accordingly.

Regards

Cell C | PN