DM
DP M
1 reviews | Active since Sept 2022
14 Sept 2023, 13:13
Cell C insurance is a **** and exploits pensioners.
Cell C insurance is a real ****. My mom, 67 year old, has been paying insurance for her phone for years. Her phone was snatched and when she claimed insurance for a new one, she was sent from pillar to post. Eventually Cell rejects her claim and the reason for the reject is " You must be honest". Really, how did you determine that she was honest when you didn't even ask her the relevant questions and she was sent from all over the show.
Please stop being a **** company and give my mom her new phone? It has been great receiving her premium and now you make up stories when you need to give her phone back?
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Replies (2)
Cell C's replyOfficial
14 Sept 2023, 13:31Dear DP Mahlare,
Thank you for reaching out to us.
Please receive our sincere apologies for this unpleasant experience. Kindly note that we have escalated your query and our Team will make contact with the account holder within 24-48 working hours to provide assistance.
Regards
^GN
Thank you for reaching out to us.
Please receive our sincere apologies for this unpleasant experience. Kindly note that we have escalated your query and our Team will make contact with the account holder within 24-48 working hours to provide assistance.
Regards
^GN
Cell C's reply14 Sept 2023, 13:31
Official
Dear DP Mahlare,
Thank you for reaching out to us.
Please receive our sincere apologies for this unpleasant experience. Kindly note that we have escalated your query and our Team will make contact with the account holder within 24-48 working hours to provide assistance.
Regards
^GN
Thank you for reaching out to us.
Please receive our sincere apologies for this unpleasant experience. Kindly note that we have escalated your query and our Team will make contact with the account holder within 24-48 working hours to provide assistance.
Regards
^GN
Cell C's replyOfficial
14 Sept 2023, 16:04Dear DP Mahlare,
We were unable to reach you, please provide an alternative contact and convenient time to contact you via private reply.
^PN
We were unable to reach you, please provide an alternative contact and convenient time to contact you via private reply.
^PN
Cell C's reply14 Sept 2023, 16:04
Official
Dear DP Mahlare,
We were unable to reach you, please provide an alternative contact and convenient time to contact you via private reply.
^PN
We were unable to reach you, please provide an alternative contact and convenient time to contact you via private reply.
^PN