CELL C insurance

Item: Cell C
Rating: 1
Author: Phalaza L

I reported my broken device that is insured almost 2 weeks ago I have been answering 1 question on their emails everyday. I asked if they are going to repair my device or I should claim for a new one. I haven't received direct information on what will happen to my device. Last time I reported my device ****** but on the 15th of that same month they debited money for insurance I don't know which device were they debiting to cover. I am now waiting for Cell C to debit my account for insurance even though they don't want to pay my device. This Cell C insurance seems to be a ****. They want to debit money but don't want to pay claims.

I will get my attorney on standby this time around I an not going to let you get away with my money.

Helpful (0)

Replies (2)

Cell C's replyOfficial

01 Nov 2022, 15:44

Hi Phalaza Lunika
Thank you for contacting Cell C.

Have you taken your device to the store to have it submitted store for assessments and repairs?

Regards
^MP

Cell C's reply01 Nov 2022, 15:44

Official

Hi Phalaza Lunika
Thank you for contacting Cell C.

Have you taken your device to the store to have it submitted store for assessments and repairs?

Regards
^MP

Phalaza L's updateReviewer Update

01 Nov 2022, 16:19

I did and the consultant there called the insurance. She was told that the device will collected from my residential address I should not leave it in the shop. She asked that so many times and the insurance consultant insisted.

Phalaza L's update01 Nov 2022, 16:19

Reviewer Update