Cell C Insurance doesn’t have respect for their clients

I have lost my phone on the 25th of November 2017 and on the 28th Nov I called their customer services to block my phone, I was given the ITC ref no. and they also advised me about the necessary documents that are needed for the insurance claim. On the 01st of Dec the claim was sent and on the 08 Dec when I called I was told that there is no attachment and on the same day the correct email was send with attachment. On the 04th or 05th Jan 2018 when I called to find out how far are they with my claim, I was sent to go to the branch and fill the blacklisting form. They gave me the blank form and told me that they don’t understand why I was sent there because I’ve already have the ITC NO. and that is the proof that my phone was blacklisted. Since the 16 Jan I’ve been taken from pillar to post (from branch to customer services to insurance) looking for proof that my phone was blacklisted. I was even told that other clients are sending it and if I am not going to send it my claim won’t be processed. The last client services consultant I spoke to on the 24th Jan promised to send me the email as a proof that my phone was blacklisted as they don’t have the letter that the insurance department is looking for. I’ve been with cell c since 2007 never missed any payment and i don’t understand why I should be treated like this. Their C insurance consultants are unprofessional, very rude and don’t have a listening s****s.