Cell C insurance doesn't want to process my claim

<p>I had made a cellphone claim at CSurance about three weeks ago. I sent all required paperwork for them to process my claim so i can get a new handset. on the first week i was allowed to choose one handset from a range they had offered, i chose one and the told me i should expect it on the following week. at the end of week 1, they didnt call or notify me of anything so I, their customer, had to call them to findout about my claim. I was told the order had been sent and i should expect it on week 2. week 2 passed without them saying anything so I had tocall them again. I was told the order hadnt been authorized but i should expect it on week3. its week 3 now so i phoned themtodaytofind out, i was told they dont have the handset i had ordered. What concerns me is that on the first couple of week they had my handset of choice, but now they dont. if they dont have it they should have called me and asked me to make another choice weeks ago as i was told they would do so. i have never delayed in paying their monthly fees but when they have to offer their services to me theyre delaying. its been almost three weeks now without a cellphone but at the end of the month they will demand their monthly fee. Please Help! im sick and tired of C Surance.</p>