cell C insurance

I had insurance with cell-c,my phone was damaged on the 26 Sep 2020,I called Cell c to make a claim on my phone i was told to communicate with the repair department, seen that the process took longer i called cell-C for upgrade, on the 9 i received my new upgraded phone, and I the called cell-c again on the 11 to enquire about the status of the other phone, they emailed me a form to fill and I did that and send it back to them, on Saturday morning I received a call telling me that my insurance has been cancelled, I was surprise which insurance are they referring to as the one I have i have just submitted a claim, to my surprise I received another message telling me that welcome to cell c insurance, i have being paying insurance for almost two years now and today i am in a dilemma with cell they want me to send them the proof of contact which was done telephonically, and on their system i don't exist ,

please be careful when joining the insurance as one day you mighty be in the same position with me, Cell C has really disappointed me.