PJ
Precious J
1 reviews | Active since Nov 2024
20 Nov 2024, 17:13
Cell c insurance ****
I was called by cell c insurance agent and I told this guy I am not interested in taking cell c insurance our line cut off I then received smses that my insurance is active even the debit order mandate was approved I don't know how I went to my bank and asked them to cancel it. Now I received cell c statement my bill includes that insurance I have been calling them since they promised me a recording it's been weeks now since they said they will call I don't know how you approve sales without someone's consent that's so insane and being a ****
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Replies (3)
Cell C's replyOfficial
20 Nov 2024, 17:27Dear Precious Jokazi,
Thank you for reaching out to us and bringing this matter to our attention.
Please accept our sincerest apologies for the inconvenience and confusion you have experienced regarding the insurance activation. We understand how frustrating it can be to find unexpected charges on your bill, especially when you did not consent to the service.
Based on our records, we can confirm that the Insurance VAS (Value Added Service) was activated and canceled on 02 October 2024. To assist you further regarding the billing issue, we have escalated your query and one of our representatives will reach out to you within 24 working hours to provide you with an update on the steps we will be taking to resolve this issue.
Regards,
Cell C | GN
Thank you for reaching out to us and bringing this matter to our attention.
Please accept our sincerest apologies for the inconvenience and confusion you have experienced regarding the insurance activation. We understand how frustrating it can be to find unexpected charges on your bill, especially when you did not consent to the service.
Based on our records, we can confirm that the Insurance VAS (Value Added Service) was activated and canceled on 02 October 2024. To assist you further regarding the billing issue, we have escalated your query and one of our representatives will reach out to you within 24 working hours to provide you with an update on the steps we will be taking to resolve this issue.
Regards,
Cell C | GN
Cell C's reply20 Nov 2024, 17:27
Official
Dear Precious Jokazi,
Thank you for reaching out to us and bringing this matter to our attention.
Please accept our sincerest apologies for the inconvenience and confusion you have experienced regarding the insurance activation. We understand how frustrating it can be to find unexpected charges on your bill, especially when you did not consent to the service.
Based on our records, we can confirm that the Insurance VAS (Value Added Service) was activated and canceled on 02 October 2024. To assist you further regarding the billing issue, we have escalated your query and one of our representatives will reach out to you within 24 working hours to provide you with an update on the steps we will be taking to resolve this issue.
Regards,
Cell C | GN
Thank you for reaching out to us and bringing this matter to our attention.
Please accept our sincerest apologies for the inconvenience and confusion you have experienced regarding the insurance activation. We understand how frustrating it can be to find unexpected charges on your bill, especially when you did not consent to the service.
Based on our records, we can confirm that the Insurance VAS (Value Added Service) was activated and canceled on 02 October 2024. To assist you further regarding the billing issue, we have escalated your query and one of our representatives will reach out to you within 24 working hours to provide you with an update on the steps we will be taking to resolve this issue.
Regards,
Cell C | GN
PJ
Precious J's updateReviewer Update
20 Nov 2024, 17:31Yes they must call me and give me that recording and I want to hear where did I say I want insurance or approved anything now I have to pay this month even though it's canceled no it's not right
PJ
Precious J's update20 Nov 2024, 17:31
Reviewer Update
Yes they must call me and give me that recording and I want to hear where did I say I want insurance or approved anything now I have to pay this month even though it's canceled no it's not right
Cell C's replyOfficial
20 Nov 2024, 17:40Rest assured, you will be contacted for further assistance.
We truly appreciate your patience as we work to correct this situation.
Regards,
Cell C | GN
We truly appreciate your patience as we work to correct this situation.
Regards,
Cell C | GN
Cell C's reply20 Nov 2024, 17:40
Official
Rest assured, you will be contacted for further assistance.
We truly appreciate your patience as we work to correct this situation.
Regards,
Cell C | GN
We truly appreciate your patience as we work to correct this situation.
Regards,
Cell C | GN