BM
Boitumelo M
1 reviews | Active since Oct 2024
10 Oct 2024, 12:49
Cell C insurance company affiliated by Hollard
I really wish that I could have looked the reviews on this company before insuring my device They need to reconsider this service because clearly they are not professional their staff members will answer your call do the security check and keep you on hold when you continuesly follow up. If my device does reach me I am definitely cancelling my insurance I am beyond disgusted with cell C insurance company. I want my phone returned it's been more than the turn around time given the repairs center Robtronics was very good kept calling to give me updates on the repairs until they were done and told me that cell C needs to collect my device and the unprofessional cell C staff members have the audacity to say that I must call again to check if their escalation has been responded. Like really did you guys give me a standby phone or airtime to call. I regret insuring my device with you people bring my device back
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Replies (5)0
Replies (5)
Cell C's replyOfficial
10 Oct 2024, 13:10Dear Boitumelo Mogane,
We apologize for the negative experience you’ve had with our insurance service and the frustration regarding the return of your device. Your feedback is important, and I understand how disappointing this situation is.
We apologize for the negative experience you’ve had with our insurance service and the frustration regarding the return of your device. Your feedback is important, and I understand how disappointing this situation is.
We will escalate the matter to our Support Team for further assistance. We appreciate your patience and understanding as we work to resolve this issue.
Thank you for bringing this to our attention, and I hope to restore your confidence in our service.
Regards,
Cell C | CW
Cell C's reply10 Oct 2024, 13:10
Official
Dear Boitumelo Mogane,
We apologize for the negative experience you’ve had with our insurance service and the frustration regarding the return of your device. Your feedback is important, and I understand how disappointing this situation is.
We apologize for the negative experience you’ve had with our insurance service and the frustration regarding the return of your device. Your feedback is important, and I understand how disappointing this situation is.
We will escalate the matter to our Support Team for further assistance. We appreciate your patience and understanding as we work to resolve this issue.
Thank you for bringing this to our attention, and I hope to restore your confidence in our service.
Regards,
Cell C | CW
BM
Boitumelo M's updateReviewer Update
10 Oct 2024, 13:23Good day Cell C
My escalation from my calls with your staff members was done on Monday already how many more years should I wait for this support team of your to gain their own support first.
The response I want is for you guys to tell me my phone is on its way to me , your support needs to help it's staff members not me.
Just return my phone.
My escalation from my calls with your staff members was done on Monday already how many more years should I wait for this support team of your to gain their own support first.
The response I want is for you guys to tell me my phone is on its way to me , your support needs to help it's staff members not me.
Just return my phone.
BM
Boitumelo M's update10 Oct 2024, 13:23
Reviewer Update
Good day Cell C
My escalation from my calls with your staff members was done on Monday already how many more years should I wait for this support team of your to gain their own support first.
The response I want is for you guys to tell me my phone is on its way to me , your support needs to help it's staff members not me.
Just return my phone.
My escalation from my calls with your staff members was done on Monday already how many more years should I wait for this support team of your to gain their own support first.
The response I want is for you guys to tell me my phone is on its way to me , your support needs to help it's staff members not me.
Just return my phone.
Cell C's replyOfficial
10 Oct 2024, 13:47We are truly sorry for the ongoing frustration you’ve experienced with this matter. We understand that you have been waiting for a resolution, and we deeply regret the inconvenience caused by this delay. Rest assured, our team will be in touch to assist with the matter.
Regards,
Cell C | GN
Regards,
Cell C | GN
Cell C's reply10 Oct 2024, 13:47
Official
We are truly sorry for the ongoing frustration you’ve experienced with this matter. We understand that you have been waiting for a resolution, and we deeply regret the inconvenience caused by this delay. Rest assured, our team will be in touch to assist with the matter.
Regards,
Cell C | GN
Regards,
Cell C | GN
BM
Boitumelo M's updateReviewer Update
11 Oct 2024, 15:15Cell C Team
Once again based on my complaint I was called to be put into more misery by your staff members where I had airtime loaded to call the insurance unit only to keep being put on hold then call getting cut off. Your agents keep telling me the same story that they are waiting for feedback and that they are escalating the matter.
Why is Cell C treating it's clients in this manner. This is completely out of order and not acceptable.
Can this come to an end already.
Once again based on my complaint I was called to be put into more misery by your staff members where I had airtime loaded to call the insurance unit only to keep being put on hold then call getting cut off. Your agents keep telling me the same story that they are waiting for feedback and that they are escalating the matter.
Why is Cell C treating it's clients in this manner. This is completely out of order and not acceptable.
Can this come to an end already.
BM
Boitumelo M's update11 Oct 2024, 15:15
Reviewer Update
Cell C Team
Once again based on my complaint I was called to be put into more misery by your staff members where I had airtime loaded to call the insurance unit only to keep being put on hold then call getting cut off. Your agents keep telling me the same story that they are waiting for feedback and that they are escalating the matter.
Why is Cell C treating it's clients in this manner. This is completely out of order and not acceptable.
Can this come to an end already.
Once again based on my complaint I was called to be put into more misery by your staff members where I had airtime loaded to call the insurance unit only to keep being put on hold then call getting cut off. Your agents keep telling me the same story that they are waiting for feedback and that they are escalating the matter.
Why is Cell C treating it's clients in this manner. This is completely out of order and not acceptable.
Can this come to an end already.
BM
Boitumelo M's updateReviewer Update
21 Oct 2024, 12:41Good day
I may be reached on the *** number.
I am available.
I may be reached on the *** number.
I am available.
BM
Boitumelo M's update21 Oct 2024, 12:41
Reviewer Update
Good day
I may be reached on the *** number.
I am available.
I may be reached on the *** number.
I am available.