YR
Yvonne R
1 reviews | Active since Nov 2021
26 Nov 2021, 09:19
Cell C insurance Claim
My husband took his phone to a Cell C store in Waterfall mall, Rustenburg over a month ago as it got damaged. He got charged excess which he paid after numerous calls to the provider. Everytime he makes a follow up he does'nt get a straight answer as to when he's going to receive his phone back. Each consultant has a different story. This is rather annoying as we pay each month and we also paid excess.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
26 Nov 2021, 09:54Hi Yvonne
Thank you for contacting Cell C.
We're sorry to hear about what has transpired thus far.
Do you perhaps have a Job Reference Number for the device that was submitted for repairs?
Regards
^MP
Thank you for contacting Cell C.
We're sorry to hear about what has transpired thus far.
Do you perhaps have a Job Reference Number for the device that was submitted for repairs?
Regards
^MP
Cell C's reply26 Nov 2021, 09:54
Official
Hi Yvonne
Thank you for contacting Cell C.
We're sorry to hear about what has transpired thus far.
Do you perhaps have a Job Reference Number for the device that was submitted for repairs?
Regards
^MP
Thank you for contacting Cell C.
We're sorry to hear about what has transpired thus far.
Do you perhaps have a Job Reference Number for the device that was submitted for repairs?
Regards
^MP
Cell C's replyOfficial
26 Nov 2021, 15:08We have submitted your query for a follow-up.
Our team will be in touch to assist.
^MP
Our team will be in touch to assist.
^MP
Cell C's reply26 Nov 2021, 15:08
Official
We have submitted your query for a follow-up.
Our team will be in touch to assist.
^MP
Our team will be in touch to assist.
^MP
Cell C's replyOfficial
26 Nov 2021, 15:50You're most welcome.
^MP
^MP
Cell C's reply26 Nov 2021, 15:50
Official
You're most welcome.
^MP
^MP
YR
Yvonne R's updateReviewer Update
01 Dec 2021, 20:21So Today its Wednesday and we were told that we will get the phone today. Went to the store and there was no phone, called the insurance people and they telling us that the system is down they cant reach the technicians. Your lies are disheartening yet you gladly debited the money this morning.
If the phone cant be fixed why am i not given another phone because i pay for all these things
If the phone cant be fixed why am i not given another phone because i pay for all these things
YR
Yvonne R's update01 Dec 2021, 20:21
Reviewer Update
So Today its Wednesday and we were told that we will get the phone today. Went to the store and there was no phone, called the insurance people and they telling us that the system is down they cant reach the technicians. Your lies are disheartening yet you gladly debited the money this morning.
If the phone cant be fixed why am i not given another phone because i pay for all these things
If the phone cant be fixed why am i not given another phone because i pay for all these things