Cell C insurance claim

I would like to highlight the incompetence of the Cell C insurance staff. I made a claim on the 3rd of October for my phone to be repaired. It has been 4 weeeks without a phone and insurance still has not given me a clear indication of the status of my claim. It is really disturbing to receive the treatment I am currently getting as I have been paying insurance since 2015 and this is my first time claiming. The consultants I have spoken to all have different feedback everytime I call to follow up on my claim. It is truly a circus in that organization. They have definitely lost a customer in me.