Cell C insurance Claim

I have since make a Cellphone insurance claim at Cell C on 23 Dec 2024, I sent them all the documents they need but they keep telling me that they cant find my contract statement. i have already sent them 3 sets of statement even today they say they dont see it. A girl by the name of palesa fefused to give me her surname saying its not important. with that attitude till now today I there is no progress in my claim. I don't advise anyone to do business with Cell C unless they are prepared to deal with trouble. I had previous contract with them and i converted to prepaid. I have more than 15 year with Cell c but I after this I don't encourage customers to sign with them as i don't wish anyone to struggle as I do. Cell c has BAD CUSTOMER SERVICES REPUTATION.