Cell C insurance claim

<p>I am so annoyed at the level of service provided by Cell C and C Insurance. I submitted the first claim on the 23/03/2017 for my cell phone, I then called the call center on the 28/03/2017 only to be told they don’t have my claim on system. I went back to the Cell C store in sandton City on the 29/03/2017 and they resent my documents and called the call center who then confirmed they received my claim documents and I will get feedback within 48hours. It’s now the 03/04/2017 and I have had no feedback from anyone. Calling the call center is a disaster, I kept on calling, the call is answered but no one says anything. I kept on trying until someone initially answered the call but only to take my ID number and put me on hold for 9 minutes. I then dropped the phone. I don’t expect such service. </p>