CELL C Insurance Bad service

Cellc Device Insurance Claim, specifically the Sim Card claim service delivery us very bad. I thought as they are financed by a professional body like Hollard I assumed it will be done professionally as it was with the device. My reference number 863942, logged 26 March 2021, where I was informed it will be done within 14 days. I've made numerous calls to obtain feedback but no avail. Still no refund. Extremely disappointed as the device delivery was done so speedily. In the interim I have canceled my insurance as no one has returned my calls or made any effort to assist me. I would advise persons not to make use of CELL C Insurance, instead look for another insurance company. My last call was made today Thursday 29 April, waiting for someone to obtain feedback and the call was dropped by operator after waiting 13minutes 25 seconds. Call was made 9:39am.