Cell C insurance and repairs

I've been having issues with the cell c repairs and cell c insurance department since the 19th of November 2019.

I have been back and forth with this 2 departments with regards to getting my cell phone repaired and back to me. I have been calling them on a daily basis and has been promised many things and 6weeks later I am still being shoved around and being told I should follow up the following day (bare in mind these 2 departments are closed weekends and public holidays). I believe this is unfair as I am paying loads of money for this poor service and this is unacceptable. Cellphone was booked in TWICE, assessed TWICE, EXCESS FULLY PAID which I also had to beg for in order for me to get my phone back as quickly as possible. Just yesterday I was told the go ahead has been sent through to the repairs department for them to fix the phone as excess paid reflects on their systems. Today I called the repairs department and they advised no go ahead was received from the insurance department for the phone to be fixed. I should follow up on Monday. This is 6 weeks into a process that should take 7-14 working days. This is unacceptable and I am strongly considering cancelling the debit order which will done for a 2nd time of not using the device for almost 2 months. PLEASE ANYONE HELP ME!!!!! As this is not the level of customer experience one should be getting.