Hellopeter
Share Your Experience
jN
jeremia N

1 reviews | Active since Jan 2018

16 Jan 2018, 13:05

Cell C insurance and repairs

To say the service from your repairs and insurance departments is shocking would be an understatement! there's just no appropriate words to describe it. I am ready to terminate my contract any minute but strange enough your contract termination department is even worse! is there any department with competent staff at Cell c?

0
Replies (9)
Cell C
Cell C's reply16 Jan 2018, 13:30
Official

We apologize for the unsatisfactory service received.

Our team will be in contact to assist with your query.

Regards

Cell C | DA

Cell C
Cell C's reply18 Jan 2018, 08:51
Official

Maropeng attempted to contact you, with no success. Please refer to the email sent to you.

Regards

Cell C | DA

jN
jeremia N's update18 Jan 2018, 08:58
Reviewer Update
I spoke to Maropeng yesterday and he assured me someone will give me a call shortly.. still waiting for that call 24 hours later
jN
jeremia N's update18 Jan 2018, 09:08
Reviewer Update
As i am typing this i am on the usual "please hold on a minute for me i'll be back shortly " , it has been 20 min 13 seconds and counting, the next thing she will just hung up on me
Cell C
Cell C's reply18 Jan 2018, 10:15
Official

We will follow this up with Maropeng and provide feedback as soon as possible.

Regards

Cell C | DA

jN
jeremia N's update30 Jan 2018, 17:10
Reviewer Update
15 days later i am still phoneless! 15 days later Maropeng or any one from cell c or their insurance still have not resolved my query or have some decency to just drop me an sms apologizing for their shady service. excess amount paid, just have to hang in there until i receive a replacement phone then terminate both my cell c contract and insurance! just dont have the correct words to descrcibe the lack of service from cell c and their insurance department
Cell C
Cell C's reply31 Jan 2018, 08:22
Official

Good morning Jeremia

We have referred this matter to Maropeng for further assistance.

Regards

Cell C | PN

jN
jeremia N's update31 Jan 2018, 09:50
Reviewer Update
Since 8:46 my call has been first inline, its 9:43 my call is still first inline and will be answered by the next available operator. I give up! i dont think its worth it. cell c insurance can keep my excess money i really dont have energy to fight this anymore. my telephone bill shows that i have spent 18 hours 33 min over the last 3 weeks calling ********** 007, that says it all
jN
jeremia N's update01 Feb 2018, 10:02
Reviewer Update
Still no call from anyone. i am currently caller number 18 waiting to speak to a representative, the estimated hold time is currently 48 minutes. i will have to to wait hey, have no other option.