CELL C INSURANCE

Cellc is great BUT My phone was ****** in Feb (23/24) I got home and realized that my phone is not in my bag. I thought it is at work. Next day (24th) i phoned and blocked my phone after work as I am not allowed to make calls from work. About three weaksl eter I asked if there is a time limit on when to submit a claim and was told as lond as teh phoen was blocked in 24 hours(which was done) I asked for a claim form to be send. About two weak later I got opportunity to report the phone at police, Still dint get a claim form. Two calls later I eventualy received claim forms and submitted a claim. I was asked to submit myclaim fors 8 times, After waiting almost three weaks I decided to caal them. I was told that I need to write a letter why I claimed late which I did. Then i waited and eventually folowed up again to be told I need another affidavit of what happend to my phone. All this details was given to call centre, is onmy claim form and police statement. I feel this is a tactic to drag out the claim to reject it. Why do you even insure phones then. I am unable to take of work as I am temping so I have not made the affidavit yet. Not sure when Ill be able to. REALLY FRUSTRATED