**** Cell C Insurance

I am beyond ****ed with how Cell C treats their client when they have to pay our claims. I sent through the first phone which was Nokia 5 and 2 weeks later they were still giving me a run around for a phone I am paying insurance for up until I decided to cut ties and end the insurance for the Nokia with them after they returned my phone and said it has been with them for over 2 weeks where as it was them who were giving me the run around. Now I have sent through my Iphone SE which I also have insurance with them and before they came to collect the phone i sent through all the required docs after a week of a follow up and have received all documents I call them and spoke to Pauline Ratao mind you I am the one making an effort once again to find out about my claim now they telling me to go back to the Sales Dept and ask them to put the IMEI no on the contract where as on the claim paper the IMEI is there. Again the same thing will happen, They will bring my phone back and say it has been with them for 2 long. I just want my phone to be fixed by the insurance I have been paying for 1 year and a half is that too much really. Cell C is a ****ed up Network including their insurance services. To top it all they sent me an email with a ticket no last week and when I called yesterday while out of the office they told me they cannot assist me without a ticket no and they are unable to pick anything up under my ID>