GE
Gerhard E
1 reviews | Active since Jun 2024
18 Jun 2024, 13:19
Cell C Insurance *****
I have 2 contracts with Cell C, took out insurance which was paid for every month, this morning i called Cell C customer service where they confirmed i have insurance, i called Cell C Insure( 9 times) which is underwritten by Holllard Insurance Company only to find out i don't have insurance and they wont be honoring my claim. After i spoke to 2 manager, 8 consultants where Tabile is one of the consultants said they must first email Hollard to get my policy reinstated. I mean how can Cell C or Cell C insure make me pay for insurance and then cancel my insurance without even notifying me and not honoring my claim.THAT IS INSURANCE *****.
Helpful (0)
Replies (7)0
Replies (7)Cell C's replyOfficial
18 Jun 2024, 13:42Dear Gerhard Engelbrrcht
Thank you for bringing this to our attention. Please accept our sincerest apologies.
We will refer this to our support team for further assistance.
Cell C | NT
Thank you for bringing this to our attention. Please accept our sincerest apologies.
We will refer this to our support team for further assistance.
Cell C | NT
Cell C's reply18 Jun 2024, 13:42
Official
Dear Gerhard Engelbrrcht
Thank you for bringing this to our attention. Please accept our sincerest apologies.
We will refer this to our support team for further assistance.
Cell C | NT
Thank you for bringing this to our attention. Please accept our sincerest apologies.
We will refer this to our support team for further assistance.
Cell C | NT
GE
Gerhard E's updateReviewer Update
19 Jun 2024, 07:51Your only replying and calling me after this Hello Peter review, yesterday Cell C said they will call me back but still no call, why would Cell C insure say they have to email Hollard to reinstate my policy when i was never notified that my policy will be canceled and after i paid for insurance! this is was Cell C Insure does once i have a claim, cancel my policy, do not use Cell C insure cause they will not honor your claim!
GE
Gerhard E's update19 Jun 2024, 07:51
Reviewer Update
Your only replying and calling me after this Hello Peter review, yesterday Cell C said they will call me back but still no call, why would Cell C insure say they have to email Hollard to reinstate my policy when i was never notified that my policy will be canceled and after i paid for insurance! this is was Cell C Insure does once i have a claim, cancel my policy, do not use Cell C insure cause they will not honor your claim!
GE
Gerhard E's updateReviewer Update
19 Jun 2024, 13:36I have 2 contracts with Cell C, took out insurance which was paid for every month, this morning i called Cell C customer service where they confirmed i have insurance, i called Cell C Insure( 9 times) which is underwritten by Holllard Insurance Company only to find out i don't have insurance and they wont be honoring my claim. After i spoke to 2 manager, 8 consultants where Tabile is one of the consultants said they must first email Hollard to get my policy reinstated. I mean how can Cell C or Cell C insure make me pay for insurance and then cancel my insurance without even notifying me and not honoring my claim.THAT IS INSURANCE *****. Still no one has solved my issue!!!
GE
Gerhard E's update19 Jun 2024, 13:36
Reviewer Update
I have 2 contracts with Cell C, took out insurance which was paid for every month, this morning i called Cell C customer service where they confirmed i have insurance, i called Cell C Insure( 9 times) which is underwritten by Holllard Insurance Company only to find out i don't have insurance and they wont be honoring my claim. After i spoke to 2 manager, 8 consultants where Tabile is one of the consultants said they must first email Hollard to get my policy reinstated. I mean how can Cell C or Cell C insure make me pay for insurance and then cancel my insurance without even notifying me and not honoring my claim.THAT IS INSURANCE *****. Still no one has solved my issue!!!
GE
Gerhard E's updateReviewer Update
21 Jun 2024, 09:46Eventually i got a hold of Boitumelo yesterday afternoon as Cell C Insure will not resolve your problem due to their dishonesty if you don't call them, Boitumelu promised to call me by 8:30 this morning, still no call back then i called Cell C Insure and asked for Boitumelo where they said she is not available. That's pathetic!
GE
Gerhard E's update21 Jun 2024, 09:46
Reviewer Update
Eventually i got a hold of Boitumelo yesterday afternoon as Cell C Insure will not resolve your problem due to their dishonesty if you don't call them, Boitumelu promised to call me by 8:30 this morning, still no call back then i called Cell C Insure and asked for Boitumelo where they said she is not available. That's pathetic!
GE
Gerhard E's updateReviewer Update
21 Jun 2024, 10:014 Days and nithung resolved, no call from them unless you call them
GE
Gerhard E's update21 Jun 2024, 10:01
Reviewer Update
4 Days and nithung resolved, no call from them unless you call them
GE
Gerhard E's updateReviewer Update
21 Jun 2024, 10:18I have been waiting for 4 days!!! No one need to can back as i have reported this to the consumer council!
GE
Gerhard E's update21 Jun 2024, 10:18
Reviewer Update
I have been waiting for 4 days!!! No one need to can back as i have reported this to the consumer council!
GE
Gerhard E's updateReviewer Update
21 Jun 2024, 11:15They said they will call me yesterday which they did, they will call me this morning before 8:30 and they didn't, then i called again where they will call me by 11, still no calls
GE
Gerhard E's update21 Jun 2024, 11:15
Reviewer Update
They said they will call me yesterday which they did, they will call me this morning before 8:30 and they didn't, then i called again where they will call me by 11, still no calls
