1 reviews | Active since Nov 2013
Cell C Insurance
I submitted an insurance claim and paid my excess fee on January 24 and was advised on the 24th that they ordered a new device for me and they will be sending my device to a Cell C store within 5-7 business days. 5-7 business days came and went. I called them on the 3rd of February to check where the device is. I was then advised that the device was actually order on the 30th of January and should allow 5-7 business days for the device to get to a Cell C store and the store will call me. I asked the agent that I spoke with to send me a confirmation email with what she had just told me and which store the device is being sent to. I never received that email. up to now I have still not received the device or a call from the cell c store I asked them to send the device to.
My excess fee was almost R4000, that is a lot of money for me to be given the run around like I have. First I had an issue with them approving my claim now I am having an issue with receiving the device. In the mean time I am still paying for the contract plus this useless insurance.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. The matter has been escalated to the C-Surance team for urgent assistance. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We'll revert with feedback as soon as possible.
^NS
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. The matter has been escalated to the C-Surance team for urgent assistance. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We'll revert with feedback as soon as possible.
^NS
Please note that we have escalated the matter to our C Surance Escalations Department. Our team has prioritized your query and will provide feedback as soon as it is available.
^TN
Please note that we have escalated the matter to our C Surance Escalations Department. Our team has prioritized your query and will provide feedback as soon as it is available.
^TN