1 reviews | Active since Feb 2017

29 May 2017, 13:40

Cell C Insurance

<p>Cell C Insurance is ridiculous, I have now tried calling them for two weeks as i need to sort out my phone for a claim. You hold for hours on end and then they cut your call. There is no answer and you go to Cell C outlet and they can assist you either.</p> <p>I have emailed and called and now this maybe ill get answers. They quick to take money of my account but cant answer! If this is not sorted i will cancel my contract as well as my insurance. i have neever experienced such bad service this is a disgrace. I have no idea who else to contact</p>

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Replies (8)
Cell C
Cell C's reply29 May 2017, 13:50
Official

We apologise for the unsatisfactory service and inconvenience caused. One of our team members will liaise with CSurance and provide feedback.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply30 May 2017, 09:57
Official

Maropeng confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

's update14 Jun 2017, 08:47
Reviewer Update

Yes he did, but it is now the 14th of June and nothing yet!! i booked my phone into cell c in April its now June.

This is really a joke

Cell C
Cell C's reply14 Jun 2017, 11:10
Official

Thank you for notifying us of the above.

We'll follow up on this matter with CSurance and feedback will be provided.

Regards

Cell C | PN

Cell C
Cell C's reply14 Jun 2017, 11:10
Official

Thank you for notifying us of the above.

We'll follow up on this matter with CSurance and feedback will be provided.

Regards

Cell C | PN

's update20 Jun 2017, 10:49
Reviewer Update

Good Day,

Its now the 20th June and i havent heard anything, please can someone get back to me.

I phone C Sure and phone just rings

's update29 Jun 2017, 09:08
Reviewer Update

Its us now the 29th June and still nothing has been done.

You guys really discuss me i can belive this service

Cell C
Cell C's reply29 Jun 2017, 12:40
Official

Hi Maxine

Maropeng could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN