Cell C insurance

After having to go to these lengths early last week to get a response from cell c regarding my insurance claim , I am back again because I am still without a phone. It has been almost 4 weeks now since I submitted my insurance claim and they have since received an excess amount of R3100 from me(which I had to follow up countless times just to be told how much I need to pay as I wanted to get this sorted asap) and on the 20th my debit order of R1300 for my contract phone and insurance went off. Currently Cell C has all they need from me yet I am still without a phone. I was contacted by cell C after writing a review and the social media consultant got very impatient with me when I was trying to find out why it has taken so long. She told me Cell C does not specify how long a claim takes in their terms and conditions (which I was never given in the first place) which speaks to the lack of accountability on Cell Cs side. You can't even question the time period because they would rather not be held accountable when it has taken almost 4 weeks to process a claim. This has been such an inconvenience and has affected my work immensely. I really hate having to do this because it's not good for any business but I am so shocked and disheartened at this service.