Cell C insurance

About 3 weeks ago my iPhone XR was ****** from me. I reported it to the police and got all the support documents and information to be able to claim from Csurance within a day. I have been highly dissatisfied at how long this has taken and how I need to call every time for the next process in my claim to take place. There is no one who does anything unless you call religiously everyday. I was told once I receive the details about the excess amount and send proof of payment, the process should take another 2 days. Yesterday I called to follow up as I am leaving JHB tonight and need my phone and was told that the order hadn't even been placed yet! It will now take another 5-7 working days for it to arrive which means another 2-3 weeks considering all the public holidays. This has affected my work immensely. Taking out insurance with Cell C was for convenience sake but it has been the worst insurance claim experience I've ever had.