Cell C Insurance

I submitted a claim for my phone and after a week I had to call to ask for the excess amount, they said I will get an SMS after 2 days, after another week I called and only then was it processed and the amount sent to me. I got an email that my phone has gone for repairs and it should take up to 7 working days, I called 2 weeks later and they tell me that Samsung is still awaiting approval from Cell C, I then called another different number and now they tell me it will take a further 3 weeks because repairs got the approval yesterday where as I had called repairs prior and they said they didn't get approval. This is the worst service I've ever had.