PK
Philippa K
1 reviews | Active since Feb 2023
08 Aug 2025, 10:15
Cell C *****ing my airtime
Recently when I buy Cell C airtime I get only half the amount of airtime I paid for, plus some lame "bonuses" I didn't want. This is the message I get when I buy R100 airtime: "You have successfully recharged your account with R100. You have R50 anynet calls, data and sms, and R150 bonus for on-net calls, data and sms valid for 24 hours". This is daylight ******* by Cell C. How is it that I cannot just get what I paid you for??
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Cell C's replyOfficial
08 Aug 2025, 11:06Dear Philippa Kerr,
Thank you for bringing this to our attention.
We completely understand your frustration regarding the airtime you received versus what you paid for. We understand that it may not meet your expectations. Your feedback is important, and we will forward your concerns to our team to review our recharge options and communication, to ensure greater transparency and customer satisfaction. Please note that our support team will be in contact and have all matter addressed accordingly.
Thank you for your patience and understanding.
Kind regards,
Cell C | MM
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Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
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Thank you for bringing this to our attention.
We completely understand your frustration regarding the airtime you received versus what you paid for. We understand that it may not meet your expectations. Your feedback is important, and we will forward your concerns to our team to review our recharge options and communication, to ensure greater transparency and customer satisfaction. Please note that our support team will be in contact and have all matter addressed accordingly.
Thank you for your patience and understanding.
Kind regards,
Cell C | MM
🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Best regards,
Cell C's reply08 Aug 2025, 11:06
Official
Dear Philippa Kerr,
Thank you for bringing this to our attention.
We completely understand your frustration regarding the airtime you received versus what you paid for. We understand that it may not meet your expectations. Your feedback is important, and we will forward your concerns to our team to review our recharge options and communication, to ensure greater transparency and customer satisfaction. Please note that our support team will be in contact and have all matter addressed accordingly.
Thank you for your patience and understanding.
Kind regards,
Cell C | MM
🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Thank you for bringing this to our attention.
We completely understand your frustration regarding the airtime you received versus what you paid for. We understand that it may not meet your expectations. Your feedback is important, and we will forward your concerns to our team to review our recharge options and communication, to ensure greater transparency and customer satisfaction. Please note that our support team will be in contact and have all matter addressed accordingly.
Thank you for your patience and understanding.
Kind regards,
Cell C | MM
🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Best regards,