Cell c *****ing from their customers

Bought R39 airtime to buy the 2gb 3 days bundle, which is under the "hot deals" section. Tried to purchase it,but my airtime disappeared. Called cell c,and had to call more than 10 times because apparently cell c doesn't have competent staff able to assist me. Spoke to a lady (ref nr: ***) who advised that a subscription took the airtime I had purchased, I informed her that I did dail *133*1# to check for subscriptions but it said 'There are no active subscription services on this number'. So how could it possibly have been a subscription. She said she could see on the system that it was a hot deals subscription.

I then had to explain to her that hot deals are not a subscription, it is part of the special deals which one could purchase. You would think someone working at cell c would be aware of this. I then furthermore explained to her that I did try and purchase the R39 hot deals data deal. But I could not, it said not enough airtime for the purchase despite the fact that I had just bought the R39 airtime. My balance upon checking was R0.02 and I checked my data balances which did not reflect the hot deals purchase which I made. So cell c took my airtime but did not provide me with the data. So you guys are *****ing from a person now too. Wow 👌 I then asked to speak to a supervisor who she said was conveniently not available .I called back again and was on hold for more than 20 minutes. I called over 10 times and still no one is able to assist me. If I am not provided feedback asap I will be Taking this matter up with my lawyers, I will not allow cell c or anyone to ***** from me, does not matter if it was only a R39,it is about the principle.

Really disappointing service from cell c. Wish I could give you a 0 star or better yet -5. Wow honestly the unprofessionalism and plain disregard for your customers is pathetic.