1 reviews | Active since Sept 2024
Cell C: *****ING FROM CUSTOMERS!
I have 2 contracts with Cell C. One for my handset and talk time and 1 for data. My contracts came to an end on 15 September 2024. It was a 24 month contract. I have received several calls to upgrade my contract. I said no thank you. When the contract expires on 15th Sept, I dont want to continue. Now I am billed for the full month, withou any of benefits, of which I was suppose to still have until 15 Sept. And the new data contract started on 15 Sept, of which I am billed pro rata, to be paid in October 2024, which I agree is correct. But why charge me data for 15 days that I will not be using, as I am using the pro-rata data. Now where is the logic in this???? This is DAYLIGHT *******!!! I have canceled my contract, and will defnitely not take out a contract at Cell C ever again😡😡😡😡😡😡
Thank you for bringing this matter to our attention.
We are saddened to hear about your frustrating experience with your contracts. It’s completely understandable to feel upset, especially since you clearly communicated your desire not to continue after the expiration date. Being billed for services you’re not using is indeed frustrating.
Please confirm if the cancellation is for ***. If yes, kindly provide the following details for authentication purposes:
- ID Number
- Physical Address
- Bank Name
- Debit Date
This will help us access your account and provide you with accurate information.
Regards,
Cell C | NG
Best regards,
Thank you for bringing this matter to our attention.
We are saddened to hear about your frustrating experience with your contracts. It’s completely understandable to feel upset, especially since you clearly communicated your desire not to continue after the expiration date. Being billed for services you’re not using is indeed frustrating.
Please confirm if the cancellation is for ***. If yes, kindly provide the following details for authentication purposes:
- ID Number
- Physical Address
- Bank Name
- Debit Date
This will help us access your account and provide you with accurate information.
Regards,
Cell C | NG
Best regards,
We understand your concerns, however, we can only provide general information that doesn’t require access to your account. For detailed inquiries or to make changes, verification must be completed to ensure the safety of our customers and the company.
Regards,
Cell C | NG
Best regards,
We understand your concerns, however, we can only provide general information that doesn’t require access to your account. For detailed inquiries or to make changes, verification must be completed to ensure the safety of our customers and the company.
Regards,
Cell C | NG
Best regards,