CELL C INFERIOR TABLET

I have received no feedback since 7th June 2018! I booked in this tablet on 2nd June 2018 which is 18 working days and still no response. I was told by Lungile on 7th June that it would be attended to quickly and she would give me a report on the 8th June which never happened. Please cancel the contract on this inferior product provided by Cell C immediately and refund my 6 months subscriptions and I will go elsewhere! Cell C and this tablet has wasted much of my valuable time by having to go into the store and beg for assistance and nothing is resolved. Enough is enough.

Received a call from Lungile, Thursday 21st June 2018 ±15h30, she said go into Pavilion store as tablet cannot be repaired, I asked if I could take a better tablet as that tablet was useless, she said she would email them all the paperwork. I went in on Saturday 22nd June 2018, eventually got served but nobody knew anything about it, I asked if they had a better tablet than the Cell C Evolve, they said no, the sales person agreed that the tablet I was given was inferior with old technology, they tried to force me to take a new cell phone contract in place of the tablet, I said that I did not need a new cell phone and if they did not have a suitable 10inch tablet then the contract for the existing tablet must be cancelled and money refunded. The sales person I dealt with kept on running to the back to see his "manager" leaving me for long periods of time unattended, eventually I asked for the "manager" which turned out to be the same sales person that signed up my contract on the tablet, he was most unhelpful, I tried to explain my issues to him but he was not interested in anything I had to say started speaking to me as if I did not understand anything. I asked him about the credit of the 6 months that I had paid on this tablet which was returned to Cell C which could not be repaired, he said I must pay for the 6 months use that I had, the tablet was hardly ever working in that period, I feel according to the Consumer Act that I should be given a credit for the 6 months, the product you are taking on contact should last a couple of months at least. If the tablet was working in a suitable manner I would not have returned it, nor would I have repeated gone back to the store for help, each time I would leave very frustrated and with no help or a working tablet. I have many contracts with Cell C but with the service and attitude I have received from the sales people and "manager" I very much doubt that I will be renewing any of my contracts, I was about to sign up for fibre but I doubt if I will now.

I do not feel that this matter has been resolved satisfactorily – I have been waiting along time for a resolution – I paid this contract for 6 months – hardly had any use of the tablet because it was barely working – I feel that I should be compensated for the 6 months payments that I made. I am minus a tablet and yet Cell C still kept my 6 months money! What customer service is this that you pay for something that is not functioning properly from day one? I will definitely be moving onto another service provider if a resolution is not made.