Cell C Inefficiency in Blacklisting Phone

Firstly. The security question of needing 5 frequently called numbers. With this day and age where we just save a number by its name and we don't remember the numbers, but Cell C requires you to provide this when doing a security check. This method has to change as it is highly not efficient. Secondly. The blacklisting process for a foreign national is appalling. My cellphone was ****** on the 28th of April, and I was advised that I would have an ITC reference by Friday 30th. Today Friday 30th, and I am now being advised that I need to submit my Passport copy to blacklist the number and it will take an extra 2 days. By the way I had reported the phone ****** on the 28th to Cell C as well as gone into their store to do a sim swap. I don't understand why it can be so tedious to make these changes.

Even Telkom is doing a better job at this. Please resolve your issues, I am truly an unhappy client and will be porting my number as soon as this whole mess has been resolved.