JD
Jackie D

1 reviews | Active since May 2013

28 Aug 2021, 09:35

Cell C increasing monthly deduction without consent or notification

I have a standing Debit order of R105 on my Cell C contract. Then suddenly for June 2021 they deducted R2974.28 from me. I queried and they could not give me a valid reason. I wanted to close the account immediately but was advised to wait so that the query could be solved. Again they deducted R2974.28 end of July 2021. Then again I queried and they want to offer me a 30% discount on the amount. That sim was not in use, I switched the tablet off completely to see what their excuse will be as to why this drastic deduction. Again no valid reason could be given. I have no where consented to any change in my contract and even requested them to show me any consent given. Till now still nothing from them. So they are merely *****ing my money.

0
Replies (1)
Cell C
Cell C's reply28 Aug 2021, 10:12
Official
 Good day Jackie 

Thank you for letting us know about this. 

We are looking into this issue and hope to resolve it promptly and accurately. 

We will revert with feedback.

^YM 

Best regards,