1 reviews | Active since May 2013
Cell C increasing monthly deduction without consent or notification
I have a standing Debit order of R105 on my Cell C contract. Then suddenly for June 2021 they deducted R2974.28 from me. I queried and they could not give me a valid reason. I wanted to close the account immediately but was advised to wait so that the query could be solved. Again they deducted R2974.28 end of July 2021. Then again I queried and they want to offer me a 30% discount on the amount. That sim was not in use, I switched the tablet off completely to see what their excuse will be as to why this drastic deduction. Again no valid reason could be given. I have no where consented to any change in my contract and even requested them to show me any consent given. Till now still nothing from them. So they are merely *****ing my money.
Thank you for letting us know about this.
We are looking into this issue and hope to resolve it promptly and accurately.
We will revert with feedback.
^YM
Best regards,
Thank you for letting us know about this.
We are looking into this issue and hope to resolve it promptly and accurately.
We will revert with feedback.
^YM
Best regards,
