1 reviews | Active since Dec 2016
Cell C increased my limit without my permission!!!
<p>I am absolutely upset with Cell C, I phoned them to enquire why my account bill was so high. Cell C credit vetting increased my limit which I had set from R50 on each contract to R114. This is *******, who gives Cell C the right to adjust MY limit which I had set out! And then, to top it off, a dispute is logged, nobody calls me back, I just get an SMS to rate their service??? I then relogged the complaint with the previous reference number, and I still don't get no response??? Just an email to rate their service. I am absolutely upset, I want my limit to be adjusted back to R50 on each contract and I want my money refunded for the limit you'll increased *******ly. My case number is ********** 434 and 161 ********** 04, I am waiting for your response, else I have tried 3 times to resolve this issue and will take it further. </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
