LM
Lee M
1 reviews | Active since Feb 2024
21 Feb 2024, 09:14
CELL C increase premium without customer consent.
I Would give this service provider 0 stars if I could. Firstly the call centre agents desperately require training on how to deal with customer queries. I have been a loyal Cell C customer for the past 15 years and during that time each package was paid as per agreed amount. As at December 2023 there has been an increase on my monthly premium without any notification or consent from my side. When I called the call centre I was told that the increase was due to inflation. We have been experiencing inflation for many years and there has been no increases on my package , so why now. This is ludicrous, you cannot just increase a customer's premium without their consent especially since there was an agreement to pay a certain amount when the upgrade was initiated. No one can afford me a reasonable explanation for the increase or what further services have been given to me to substantiate the increase. There are others that this has happened to. Will definitely be cancelling my contract with these *******.
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Replies (5)0
Replies (5)
Cell C's replyOfficial
21 Feb 2024, 09:35Dear Lee Moodley,
Thank you for contacting Cell C.
We are regretful to hear about your unpleasant experience regarding the price increase. We are sensitive to the hardships faced by our customers. However, sustained inflationary pressures have made price adjustments a necessity.
Kindly note that your monthly subscription fee increased from R309 to R315 effective from the 01 December 2023. Your account is currently in 30 days arrears with an amount of R74.87 as you have been shot paying the account. You have been making monthly payments of R300 instead of R309.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We are regretful to hear about your unpleasant experience regarding the price increase. We are sensitive to the hardships faced by our customers. However, sustained inflationary pressures have made price adjustments a necessity.
Kindly note that your monthly subscription fee increased from R309 to R315 effective from the 01 December 2023. Your account is currently in 30 days arrears with an amount of R74.87 as you have been shot paying the account. You have been making monthly payments of R300 instead of R309.
Regards,
Cell C | GN
Best regards,
Cell C's reply21 Feb 2024, 09:35
Official
Dear Lee Moodley,
Thank you for contacting Cell C.
We are regretful to hear about your unpleasant experience regarding the price increase. We are sensitive to the hardships faced by our customers. However, sustained inflationary pressures have made price adjustments a necessity.
Kindly note that your monthly subscription fee increased from R309 to R315 effective from the 01 December 2023. Your account is currently in 30 days arrears with an amount of R74.87 as you have been shot paying the account. You have been making monthly payments of R300 instead of R309.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We are regretful to hear about your unpleasant experience regarding the price increase. We are sensitive to the hardships faced by our customers. However, sustained inflationary pressures have made price adjustments a necessity.
Kindly note that your monthly subscription fee increased from R309 to R315 effective from the 01 December 2023. Your account is currently in 30 days arrears with an amount of R74.87 as you have been shot paying the account. You have been making monthly payments of R300 instead of R309.
Regards,
Cell C | GN
Best regards,
LM
Lee M's updateReviewer Update
23 Feb 2024, 11:45With all due respect my initial upgrade amount was R299 and not R309 , you people cannot just raise the price on packages because you feel like it. Like I say , I have been with Cell C for the past 15 years and this is the first time this has happened. You need to go back to the drawing board and change your approach to your loyal clients. These increases should be done on new contracts and new upgrades , not on upgrades that have been running for more or less 18 months at one price and then you conveniently raise the premium without notice. I have a few more months left for this contract and I will be cancelling with Cell C. I am not the only Cell C customer that is frustrated with this increase.You are going to lose a lot of customers.
LM
Lee M's update23 Feb 2024, 11:45
Reviewer Update
With all due respect my initial upgrade amount was R299 and not R309 , you people cannot just raise the price on packages because you feel like it. Like I say , I have been with Cell C for the past 15 years and this is the first time this has happened. You need to go back to the drawing board and change your approach to your loyal clients. These increases should be done on new contracts and new upgrades , not on upgrades that have been running for more or less 18 months at one price and then you conveniently raise the premium without notice. I have a few more months left for this contract and I will be cancelling with Cell C. I am not the only Cell C customer that is frustrated with this increase.You are going to lose a lot of customers.
Cell C's replyOfficial
23 Feb 2024, 11:53Good day Lee,
We have noted your concerns. Please note that we have escalated the matter for further assistance, our Team will contact you within 24-48 working hours.
Regards,
Cell C | GN
We have noted your concerns. Please note that we have escalated the matter for further assistance, our Team will contact you within 24-48 working hours.
Regards,
Cell C | GN
Best regards,
Cell C's reply23 Feb 2024, 11:53
Official
Good day Lee,
We have noted your concerns. Please note that we have escalated the matter for further assistance, our Team will contact you within 24-48 working hours.
Regards,
Cell C | GN
We have noted your concerns. Please note that we have escalated the matter for further assistance, our Team will contact you within 24-48 working hours.
Regards,
Cell C | GN
Best regards,
Cell C's replyOfficial
24 Feb 2024, 11:45Good day Lee,
Our Team was unable to reach you on *** provide an alternative contact number or a suitable time for them to call.
Regards
Cell C | TG
Our Team was unable to reach you on *** provide an alternative contact number or a suitable time for them to call.
Regards
Cell C | TG
Best regards,
Cell C's reply24 Feb 2024, 11:45
Official
Good day Lee,
Our Team was unable to reach you on *** provide an alternative contact number or a suitable time for them to call.
Regards
Cell C | TG
Our Team was unable to reach you on *** provide an alternative contact number or a suitable time for them to call.
Regards
Cell C | TG
Best regards,
Cell C's replyOfficial
27 Feb 2024, 14:33Dear Lee Moodley
Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you.
Regards,
Cell C | PN
Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you.
Regards,
Cell C | PN
Best regards,
Cell C's reply27 Feb 2024, 14:33
Official
Dear Lee Moodley
Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you.
Regards,
Cell C | PN
Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you.
Regards,
Cell C | PN
Best regards,