1 reviews | Active since Nov 2023
Cell C incorrectly listing missed payments despite proof of payments
I am extremely disappointed with the service received from Cell C regarding my account. For some time now, Cell C has been reflecting missed payments on my credit profile, despite the fact that i made the payments. I have already contacted them several times and even submitted proof of payments via email, but the issue has still not been corrected with the credit bureaus. This has negatively affected my credit profile and is now impacting my ability to apply for a home loan. Instead of resolving the issue, I received a response focusing on my cancellation fees and notice periods while the main issue, the incorrect credit bureau listing remains unresolved.Customers should not suffer damage to their credit records because a company fails to update payment information correctly. I expected better customer service and accountability.
Thank you for your response and for escalating the matter. However, i am concerned by the statemnet that payments "may not have been correctly allocated or updated" on my account. I made my payments using the same payment method and process I have consistently used for previous months without any issues. I therefore do not understand how the payments were suddenly not allocated correctly, especially when proof of payment was submitted. As a result of this issue, my credit profile has been negatively affected.
Please provide:
1. A detailed explanation of how the payments were not allocated correctly
2. Confirmation that all incorrect missed payments will be removed from the credit bereuaus
3. Expected turnaround time for the correction to reflect on my credit profile
4. Written confirmation once the corrections have been completed
I would appreciate urgent resolution of this matter as it has caused significant inconvenience and financial prejudice
Thank you for your response and for escalating the matter. However, i am concerned by the statemnet that payments "may not have been correctly allocated or updated" on my account. I made my payments using the same payment method and process I have consistently used for previous months without any issues. I therefore do not understand how the payments were suddenly not allocated correctly, especially when proof of payment was submitted. As a result of this issue, my credit profile has been negatively affected.
Please provide:
1. A detailed explanation of how the payments were not allocated correctly
2. Confirmation that all incorrect missed payments will be removed from the credit bereuaus
3. Expected turnaround time for the correction to reflect on my credit profile
4. Written confirmation once the corrections have been completed
I would appreciate urgent resolution of this matter as it has caused significant inconvenience and financial prejudice