1 reviews | Active since Nov 2015
I have been on Cell C pre-paid for over 2 1/2 yr and satisfied with the product. Cell C East Rand Mall recommended the Epic Top-Up contract which allows for call rates at R1.89 and SupaCharge R0.99 rates once I top-up. These terms were then confirmed by Lesley (the store manager) before I proceeded with the contract. <br> This turned out not to be the case. I raised my concern on 7 Nov with the store and call centre, noting that I would like to cancel the contract. Again, both reassured me that the SupaCharge rates apply. I returned the phone on 14 Nov followed where the sales person and 2 other colleagues reassured me that the SupaCharge rates do apply. Roelien, the store manager on the day then confirmed that this is not the case. The store requested I return the phone and that they will assist in correcting the error. I am now left with a contracted which was not explained to me, I have no feedback on the phone returned to the store and I have a micro sim that does not fit my old phone. <br> I am told by Roelien that Cell C will not assist me, as Lesley denies my claims, even though the sales person admitted and confirm the mistake. <br> Cell C, please provide client service and assist?
Best regards,
Best regards,
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