sK
sharon K

1 reviews | Active since Jan 2011

03 Jun 2021, 11:55

Cell C *********** Staff and Not Trust Worthy

I have for the past 5 months been having issues with Cell C regarding 2 Contracts which I took out with them in October 2020. Cell C have changed my debit instructions, on these supposedly sealed contracts, to accounts which I don't even have, and then again changed to a Cash Deal, then when I stated this to the person calling to say my accounts would be handed over I was told they would get back to me. I was harassed by their call center every single day at 8:30 and as soon as I asked for a copy of these contracts, the call was either abruptly ended or I was promised a call back., which never happened, till the next morning and I got harassed with the same story again. I have 4 contracts with them and they are all on the same debit instructions. Eventually a lady phoned me and said she wanted to sort this matter out and we eventually came to an understanding that the accounts would be debited from the beginning of April and the matter was now closed. Only 1 account is now being debited and I am now being harassed by some collection agency who claim I owe Cell C R62 000.00. No-one at either Cell C or this VVM can supply me with any information to this amount and I have now HAD ENOUGH!! If this matter is not sorted out with n the next 7 days I will be taking legal action against Cell C for Breach of Contract, because no-one has the right to alter any information on a contract that I have signed!

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Replies (2)
Cell C
Cell C's reply03 Jun 2021, 12:27
Official
Good day Sharon 

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. 

We would like the opportunity to talk and investigate your feedback further.

Please expect further communication. 

^YM 
sK
sharon K's update22 Jun 2021, 10:22
Reviewer Update
More proof how *********** CellC are, more emails and their responses!! Good day Priscilla Your response to my complaint on Hello Peter, is in no way answered. I want CellC to explain to me how 1 account was fixed and NOT the other, also the amount and how now also how VVM claimed to be handling this account. CellC has committed "BREACH OF CONTRACT" by changing anything on my CONTRACT. I have the proof on my bank statements that CellC had the correct information and then all of a sudden someone at CellC took it apon themselves to make changes to this information. This is a CellC issue and I will NOT contact anyone that you have handed this matter over to before I get a satisfactory explanation from CellC who changed my information and who gave them permission to do so!I suggest that you investigate this IN HOUSE issue and then get back ijn contact with me.Sharon Kruger
On Fri, Jun 18, 2021 at 8:40 AM creditqueries <***> wrote:Good day Thank you for contacting cellc Kindly please note that your cellc account (Account number hidden) is not handed over to VVM we do not have services with VVM ,this account has been handed over to SSD please contact them to find out the balance their contact number is *** RegardsPriscilla