Cell C - *********** staff and ****************

I called CellC on the 6 March and advice the consultant about my situation and want the free gift sent back to CellC as I was advised by previous CSR's not to open the free gift until I received the mobile device that I upgraded to. I also request to my upgrade reversed until you received stock of the mobile device. Then you can send both devices and upgrade to the new plan. This call also dragged on for more than an hour due to being transferred from pillar to post. Eventually a consultant did the reversal request and to have the free gift returned. The free device was collected and my account was still on the new plan. Friday 12 March I called in again and the same scenario being transferred from pillar to post, some of the CSR's didn't even advise that I'm going to be transferred. Just because they didn't want to take ownership of the situation and assist a very Loyal customer. I asked to speak to supervisors, manager or TL. Always busy or in a meeting. CSR's refused to escalate the situation or even tried to de - escalate by taking ownership. Eventually I spoke to a CSR named Wendell who sent an email to have the upgrade reversed until you received stock. As none of your staff at CellC could confirm when the stock will be arriving. I was so happy for that thinking that my situation is going to be resolved. Holy Moses on Monday the courier service of CellC called me and delivered the mobile device that I upgraded to and this was after all of the above mentioned.

What are you guys doing treating loyal customers in this manner you should be ashamed of yourself. Now I have the device and no free gift. What must I do now. Can I open the device or do have to wait until I received the free gift.

Also I want to my account rectified as you activated the new plan prematurely. It's been stressful having to speak and explaining the situation to so many CSR's. I have never experienced this before. OMF it's been a terrible vile experienced.