Cell C - *********** staff and ****************

I am so frustrated and disgusted with customer service at CELL C, I have been a Cell C customer for almost 20 years and I will never ever recommend Cell C to anyone, I feel like screaming- pulling my hair out, after being on the phone for more than an hour speaking to 10 different consultants, who kept transferring me back and forth between the upgrade department and the follow-up department and I'm still sitting with my problem. No Help!!!!!!! This is my Problem, Cell C contacted me for an upgrade, which i qualified for, they also advised that they don't have stock of the devise, but will inform me once they have and it will be delivered. Almost a month after the upgrade they delivered the free gift, but still did not have the device (phone) in stock. when I contacted the follow-up department i was told that my new upgrade has been activated and the new upgrade amount will be debited come month end, but I don't even have the devise , How can they activate an account without me having the new devise. How is this possible and not one consultant can help , I Have to pay for something I don't even have. The Incompetence (Cell C Customer Care , Upgrade department and Follow up department Stinks)

1/03/2021 *** ( duration of call almost 2 hours) Spoke to 8 consultants

5/03/2021 *** - Duration of call 1 Hour and 20 minutes ( spoke to 6 consultants ) ( Lerato - team leader in Follow-up department ) Also Spoke to Mandisa- Follow-up department Victor - Follow-up department Nonhlanlha - follow-up department Victor -Upgrade department - transferred me without even asking I didn't get the name of the other rude one from upgrades who also just transferred me.