Cell C *********** service, Rather resolve it through Hello Peter they said!

Cell C sent me an sms informing me that my emergency airtime is 1369 days overdue by R4.

1) I do not have this number for that amount of time, its a new number so that belongs to the previous person.

2) The Cell C service agent could not resolve my issue due to me not answering the 3 million and 3 security questions. She got my name, number, alternative number, home address and id number. Cell C , this is reaaaaaly becoming mickey mouse pidly widly stupid questions. I do not deal with my bank account, so I cannot tell you each debit date or amounts being debited.

3) N***y told me that the SYSTEM failed me on security. You have more than enough security questions to validate me.

4) When asked if I should rather go the hello peter way, she said yes. ARE CELL C NOT CAPABLE TO RESOLVE A SIMPLE ISSUE ON MY ACCOUNT THAT IS REALLY AN ISSUE ON CELL C SIDE.

DO YOU WANT MY BUSINESS ??? YES OR NO ???

PLEASE LET ME KNOW SO I CAN START THE CANCELLATION PROCESS IF NO

Names can be supp**** on request as I do not believe to shame the service agent trying to work with your stupid system.